The Senior Learning Environments Support Analysts at the University of Southern California, Jimmie Singleton and Anton Zeiher, discuss their respective roles in building the customer support department for USC’s classroom technologies. How does having an operations team and a customer experience team help ensure both the hardware and functionality compliment the user satisfaction and needs… Read More
We’ve been teasing this for months, but now it’s finally here! The HETMA Virtual Conference! On this episode, the Higher Education Technology Managers Alliance steering committee members discuss the upcoming virtual conference and think tank, happening December 9-11, 2019. As technology managers it is important that we have an open forum to discuss the issues,... Read More
What is it like to go through a re-org and into a digital transformation? Chi Hang Lo, AVIT Solutions Architect at the University of Southern California (and my secret weapon) joins the show to discuss the new ITS vision. We discuss USC’s AVoIP proof-of-concept currently underway and the pros and cons of the various current… Read More
This week we welcome Adam Harvey to the show. We discuss the recent summer upgrades at the University of Hertfordshire, including an enterprise digital signage integration. Last time Adam was on we discussed his team’s AV Awards win; this year they were finalists once again. Find out how they keep demonstrating quality customer service. Finally,... Read More
In August 2019 a good friend of the AV industry, Corey Moss, suffered a stroke. While he is on the road to recovery, we still miss his input to the AV industry. I felt that as I come back for Season 2 of the podcast, it would only be appropriate to dedicate the first episode… Read More
CCUMC 2019 is upon us! We have a great introduction and preview to the upcoming Consortium of College and University Media Centers’ Annual Conference being held October 2-5, 2019, at Marist College in Poughkeepsie, NY. We have the three presidents on with us today: (1) Past President Kathleen Dooley, Director of Media Resources at Midwestern... Read More
