Prompt: “What are ten ways to professionally say, ‘you would have known that if you showed up to the training,’ when the customer is being rude.”
- “I understand your concern. We did cover this in the recent training session. Would you like a brief overview now?”
- “This was one of the topics we addressed in the training. I’d be happy to fill you in.”
- “Our training session provided detailed information on this. Let me bring you up to speed.”
- “This particular detail was part of our latest training. How can I assist you further regarding it?”
- “During our last training, we discussed this. Would you like a summary or any materials from that?”
- “I appreciate your feedback. This was indeed covered in our recent training. Let’s go over it together now.”
- “I can see why you’d be concerned about this. It was a topic we emphasized in the last training. Let me explain.”
- “Our recent training addressed this very topic. I’m here to help if you need clarification.”
- “We value your understanding, and this was highlighted in our training. Let’s review it to ensure you’re well-informed.”
- “I’d be happy to provide insights on this. We did touch upon it in the training. Let’s discuss it now.”
In each of these responses, the emphasis is on providing support and information to the customer rather than focusing on what they might have missed or pointing out their absence.
