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ContentMarch 1, 2023

Inclusive Experiences Begins With Inclusive Language | UX with Lex

Firms that practice inclusive design break into new markets, retain more customers, get employees engaged, and minimize legal risks and negative press. Inclusive language is a key component of inclusive design, yet many organizations — including many that say they are committed to diversity, equity, and inclusion (DEI) — fail to recognize its importance or don’t know where to begin. This report introduces best practices derived from consumer research and offers recommendations to assess how inclusive your content is.- Forrester
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