Congratulations to the USC Learning Environments team for winning the 2020 #AVAwards for End-User Service Team of the Year, presented by AV Magazine! I welcome boots-on-the-ground Support Analysts, Adaline Tatum, Marco Winfrey, Lorenzo Bernardi, and Keith Jordan to discuss how they achieve operational excellence. We also discuss Digital Transformation, developing the team, how they approach... Read More
Content
Programming or configuration? Which one is best for higher ed? Steve Greenblatt, President of Control Concepts and host of the podcast, “A State of Control” discusses the advantages and disadvantages of each, how to succeed as an AV programmer, and how to best use outside resources. We also discuss professional development and training from a personality,... Read More
There is no denying that the pandemic has caused us to shift how we work, how we plan, and how we serve our customers. Greg Carstens, Senior Audio Visual Design Engineer at the University of Colorado Boulder join the show, discussing the plans they have implemented, and how we need “flexible standards.” Hear how in-house... Read More
What is it like to move from the events side of higher ed AV to the classroom support side? I welcome Craig Shibley, MBA, CTS, back to the show to talk about his transition now almost one year later. What is it like taking a new job and then having COVID hit? How do you... Read More
Measure Twice, Cut Once… Twice? Joe Way, PhD, CTS There’s an old construction worker saying to “measure twice, cut once.” It is a practical methodology; take the time to ensure that what you are about to do is exactly right before taking action. This is especially wise on a construction site, because there... Read More
Lessons Learned from a Small AV World Steve Gibbs Jr Ask questions Simply asking people about your project and how things will be accomplished is the key to a successfully delivered solution. Even though one might sound confused, it’s always good to ask others to explain why something needs to be done a certain... Read More
