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January 9, 2023

Adding Friction to CX | UX with Lex

by lexevans
Based off of a study from Joana de Quintanilha, VP, Principal Analyst at Forrester, ‘Harness Friction In Customer Journeys To Drive Emotional Engagement’. Adding Friction to CX
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Based off of a study from Joana de Quintanilha, VP, Principal Analyst at Forrester, ‘Harness Friction In Customer Journeys To Drive Emotional Engagement’.

Adding Friction to CX

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