Technology on campuses is always evolving. The longer you're around,…
That's a wrap! The inaugural HETMA Virtual Conference closed with…
What is the State of Higher Ed? The 2019 Higher…
The most important thing we have in higher ed is…
The Senior Learning Environments Support Analysts at the University of Southern California, Jimmie Singleton and Anton Zeiher, discuss their respective roles in building the customer support department for USC's classroom technologies. How does having an operations team and a customer experience team help ensure both the hardware and functionality compliment the user satisfaction and needs of the faculty and staff? Hear how Anton and Jimmie work together to accomplish their common goal.
We've been teasing this for months, but now it's finally…
What is it like to go through a re-org and into a digital transformation? Chi Hang Lo, AVIT Solutions Architect at the University of Southern California (and my secret weapon) joins the show to discuss the new ITS vision. We discuss USC's AVoIP proof-of-concept currently underway and the pros and cons of the various current offerings, as well as our recent enterprise digital signage integration.
This week we welcome Adam Harvey to the show. We…