The Senior Learning Environments Support Analysts at the University of Southern California, Jimmie Singleton and Anton Zeiher, discuss their respective roles in building the customer support department for USC's classroom technologies. How does having an operations team and a customer experience team help ensure both the hardware and functionality compliment the user satisfaction and needs of the faculty and staff? Hear how Anton and Jimmie work together to accomplish their common goal.
We've been teasing this for months, but now it's finally…
What is it like to go through a re-org and into a digital transformation? Chi Hang Lo, AVIT Solutions Architect at the University of Southern California (and my secret weapon) joins the show to discuss the new ITS vision. We discuss USC's AVoIP proof-of-concept currently underway and the pros and cons of the various current offerings, as well as our recent enterprise digital signage integration.
This week we welcome Adam Harvey to the show. We…
In August 2019 a good friend of the AV industry, Corey Moss, suffered a stroke. While he is on the road to recovery, we still miss his input to the AV industry. I felt that as I come back for Season 2 of the podcast, it would only be appropriate to dedicate the first episode as a tribute to his work. I am joined this week by many of the regulars on The AV Life podcast, and I attempt to do my best Corey, following his format and lighthearted camaraderie. This episode is filled with laughs, tears, road trips down memory lane, and even "the firing range" (pew pew). Oh, and we do get great insight on digital readiness from a wide range of industry perspectives.
CCUMC 2019 is upon us! We have a great introduction…
Nathan Paterson, Audiovisual Architect at Australian National University in Canberra,…
As tech managers, we cannot succeed without relationships, especially our…
Neil Morris, Chair in Educational Technology, Innovation and Change for…
The Big 5-0! There's no better way to celebrate the…
Mike Pedersen, Audiovisual Experience Manager at Iowa State University and…